Refund Policy

You may return an unopened, unused kit in its original condition within 30 days of delivery for a refund of the product price. Start a return by emailing support@coaadhtap.shop with your order reference. Return shipping for a change of mind is at your cost; we refund to your original payment method within 14 days of receiving the returned goods.

For hygiene and safety reasons, some opened items cannot be returned once the seal is broken — for example children’s craft kits, skin-adjacent grip tapes, and any tape removed from sealed packaging — unless the item is faulty. This does not affect your rights in respect of faulty goods.

If your order arrives damaged, faulty or incorrect, contact us within 14 days of delivery with a photo where possible. We will arrange a free replacement or a full refund, including any shipping you paid, at no cost to you.

If tracking shows your order has not arrived within the expected window on our Shipping & Delivery page, contact us and we will investigate with the carrier and resend or refund as appropriate.

You can cancel a Maker Club or Studio Club membership at any time through the Stripe customer portal or by contacting us. Cancellation stops future billing; access and that month’s benefits continue to the end of the current billing period. Membership fees already billed for a completed period are generally non-refundable, except where required by law. Monthly tape drops are physical benefits for the billing period and are not refundable as cash.

Approved refunds are issued to your original payment method via Stripe. Processing usually takes 5–10 business days to appear, depending on your bank or card issuer.

For any return or refund, contact COASTLINE ADHESIVE TAPES LIMITED at support@coaadhtap.shop or +44 7201849809. All amounts are handled in USD.