How can we help?
Find answers on delivery, returns, membership and choosing the right kit — or reach our team directly.
Shipping & delivery
Costs, timeframes and tracking.
Returns & refunds
Return an unopened kit or report a problem.
Choosing a kit
Use the Tape Finder to match your job.
Membership
Maker and Studio Club, billing and cancellation.
Wholesale & custom
Trade pricing and custom kit builds.
Contact us
Message our team directly.
Frequently asked
+ How do I know which tape I need?
Run the Tape Finder — pick your surface, task and environment and we recommend a spec and matching kit. Each product page also lists suitable and unsuitable surfaces.
+ Are your tapes for medical or sports-therapy use?
No. We sell ordinary household, craft and industrial tapes only. They are not medical devices and are not for medical, first-aid or therapeutic use.
+ What currency are prices in?
All prices, carts and receipts are in US dollars (USD), wherever you order from.
+ Can I cancel a membership?
Yes, anytime. Cancellation stops future billing and access continues to the end of the current period. See the Refund Policy.
+ Do you ship internationally?
Yes, we ship worldwide with tracking. See Shipping & Delivery for timeframes and costs.
Still need a hand?
Our team replies within one business day, Monday to Friday, 9:00 to 17:30 (UK time).